Important Notice

Please be advised that there is a delay in processing your global transfer due to a high volume of transactions. The estimated processing time would take around 1-2 working days. Kindly allot some time before submitting. Your patience is highly appreciated.

Let us help you.

TNG is committed to providing you with high-quality and professional e-wallet services. You can help us to achieve this goal by giving us your suggestions and feedback in the following ways:

  • By phone at +852 3951 6268
  • By email: cs@tng.asia
  • By visiting our office: 9/F, Olympia Plaza, 255 King's Road, North Point, Hong Kong (09:00-18:00 Mon-Fri)

An acknowledgement will be provided upon receipt of your feedback/complaints within 7 calendar days. We will investigate into the matter and respond within 30 calendar days. We will make our best effort to resolve your matters as soon as possible. Our staff may contact you for further details when necessary.

Last updated 4:15:32 PM 28/09/2016 HKT