Important Notice

Please be advised that there is a delay in processing your global transfer due to a high volume of transactions since 06:40PM 17-Apr(Wed). The estimated resume time would be around 05:00PM 19-Apr(Fri). Kindly allow some time before submitting. Your patience is highly appreciated.

Why can't I make payment with my TNG Mastercard?

Below are the possible reasons:

  1. Your TNG account doesn't have sufficient balance;
  2. You may input invalid card information (e.g. card number, CVC2, expiry date);
  3. Your TNG Mastercard is "disabled" (Simply enable it in your TNG Wallet App); 
  4. The transaction amount exceeds certain limit in relation to the use of the TNG Mastercard;
  5. You may input an incorrect one-time password (OTP) for transaction protected by Mastercard SecureCode®;
  6. Some merchants or e-wallets do not accept prepaid card;
  7. You have deactivated your TNG account or it has been suspended

 

Last updated 10:21:16 AM 1/11/2019 HKT

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