- Support
- Registration & Membership
Important Notice
Announcement: TNG has decided to exit the Stored Value Facilities (“SVF”)" business. For details, please refer to the : Announces Strategic Exit from Stored Value Facilities (“SVF”) business
Registration & Membership
- How can I become a TNG user?
- What are the differences between a Normal member and SVIP+ member?
- How long will the system need for validating my submitted documents?
- What are the requirements for upload documents?
- What should i do if i cannot receive the OTP Code?
- Required documents for SVIP+?
- What kind of information do I need to provide for becoming a SVIP+ member?
- Why do I need to upload my HKID card and take a selfie?
- Is the system change related to the launch of new products or services?
- How many SVIP+ membership can I apply for?
- When can I complete the account opening or activate the SVIP+ membership?
- Who can apply for the SVIP+ membership?
- How long does it take to process the activation?
- Is there a charge to activate the SVIP+ membership?
- How do I know if my application to the SVIP+ membership is successful?
- Why does it take more than a few minutes to activate my SVIP+ membership?
- How does eID system be relevant for SVIP+ membership application or upgrade?
- Will TNG introduce new products or services in the system changes?
- I am currently a “normal member”. If I do not upgrade my account, what functions will I retain and when the change will be effected?
- I am currently a “VIP member” or an “SVIP member”. If I do not upgrade my account, what functions will I retain and when the change will be effected?