- Support
- Account Management
Important Notice
Please be advised that there is a delay in processing your global transfer due to a high volume of transactions. The estimated processing time would take around 23 working days. Kindly allot some time before submitting. Your patience is highly appreciated.
Account Management
- How can I reset my login password?
- How can I reset my transaction PIN?
- What can I do if I want to close my TNG account?
- Why do I receive "username or password incorrect" error message when i login?
- What should i do when my account is frozen?
- How To Protect My TNG Wallet Account?
- How can I change my registered TNG mobile number after successful login?
- How can I change my registered TNG mobile number? (Before Login)
- What is the difference between Login Password and Transaction PIN?
- I would like to report lost of my mobile phone and sim card (I cannot login to TNG Wallet)?
- How to recovery the suspended TNG Account?
- What kind of information do I need to provide for becoming a SVIP+ member?
- Why do I need to upload my HKID card and take a selfie?
- Is the system change related to the launch of new products or services?
- How many SVIP+ membership can I apply for?
- When can I complete the account opening or activate the SVIP+ membership?
- How does eID system be relevant for SVIP+ membership application or upgrade?
- I am currently a “VIP member” or an “SVIP member”. If I do not upgrade my account, what functions will I retain and when the change will be effected?