Important Notice

Announcement: TNG has decided to exit the Stored Value Facilities (“SVF”)" business. For details, please refer to the : Announces Strategic Exit from Stored Value Facilities (“SVF”) business

Is there any additional charges when I use bank transfer/withdraw cash from my account?

An administration fee equivalent to 1% of transaction amount is charged for each Cash Withdrawal at First Exchange or Unison Foreign Exchange.

If you withdraw cash from a Convience Store, you must have bought at least 1 item with every Cash Withdrawal and no additional charges will be incurred.

You can also use FPS to transfer money from your TNG wallet to local bank account or participated eWallet.
From 01 Dec 2022, the FPS transfer service and service fee will be adjusted as below:

To any local bank:
Transaction amount/per calendar month Service fee payable by member
First HKD 500 Free of charge
From HK$500.01 to HK$20,000 HK$1 or 0.9% of the transaction amount (whichever is higher) per transaction
From HK$20,000.01 onwards 1.5% of each transaction amount
To any local SVF operator:
Transaction amount/per calendar month Service fee payable by member
First HKD 500 Free of charge
From HK$500.01 to HK$20,000 HKD 1 or 0.9% of the transaction amount (whichever is higher) per transaction
From HK$20,000.01 onwards 1.5% of the transaction amount

Last updated 11:10:45 AM 1/12/2022 HKT

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